Having trouble or just have a question? We really do want to help. Technical website issues can be frustrating, and that you've got better things to do. Tell us what's going on and we'll do some research, suggest a solution, or put a solution in place for you, even if it turns out that the problem doesn't have anything to do with the web server or our hosting services. Don't you hate it when you ask someone for help and they respond with "that's not my department" or "I don't know"? That won't happen with us, and if we don't know the answer, we'll take you to someone that does. If you do happen to receive a response that is confusing, uses technical jargon, or just isn't helpful for some reason, escalate it up to the rest of our team and we'll right that wrong in a jiffy. Here are the steps:
Select a department and your question will be routed to a support technician that will get back to you with answers as soon as possible:
Want to make sure we have everything you need before signing up or upgrading? Shoot your questions over to us and we'll get back to you with answers.
Having trouble with your website? Open a support ticket and our technicians will look into the problem and get back to you with answers and solutions.
Your website is working, but is it doing everything you want it to? Describe the changes or new features you would like, and we'll get back to you with a plan.
You will receive an email immediately after contacting us, and another with our response. In the meantime, you can check on things or add more information to your ticket here:
Didn't get the help you were hoping for? Escalate it up to the rest of the team. The escalated ticket may not get a response as quickly as a normal ticket, but you can count on a fresh pair of eyes and eagerness to help.
Open a new ticket, select "Escalate" as the department, and describe the problem
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